Shipping
Shipping
DELIVERY TIMES
Average delivery time:
| Germany | 2-3 days |
| Austria | 3 days |
| Belgium | 3 days |
| Netherlands | 4 days |
| Switzerland | 4 days |
| France | 4 days |
| Spain | 4 days |
| United Kingdom | 4 days |
| Portugal | 5 days |
| Ireland | 6 days |
| Rest of EU | 7 days |
(in working days)
Your delivery is taking longer than usual?
Average delivery time:
| Germany | 2-3 days |
| Austria | 3 days |
| Belgium | 3 days |
| Netherlands | 4 days |
| Switzerland | 4 days |
| France | 4 days |
| Spain | 4 days |
| United Kingdom | 4 days |
| Portugal | 5 days |
| Ireland | 6 days |
| Rest of EU | 7 days |
(in working days)
Your delivery is taking longer than usual?
Shipping FAQ
Shipping Germany: €4.99 and free shipping for orders over €70
Shipping EU: €9.99
Shipping to non-EU countries: €39.99
If you want to know where your order is at any moment, please use the tracking number that’s provided by email when you purchase one of our products. Your package can be tracked using your tracking number on the delivery service’s website.
For more information, please contact us at info@berliner-bags.com
Note: We do not ship during public holidays in Germany and over weekends, but you can be sure that we will process your order as soon as possible thereafter.
You can return your item by contacting
us at info@berliner-bags.com or by phone
030 520045202. Our customer service will send you the return form.
Our return address:
VAH Jager Verlagsauslieferung und Fulfillment-Service GmbH
Im Gewerbepark 31
16727 Oberkrämer, Brandenburg, Germany
Shipping Germany: €4.99 and free shipping for orders over €70
Shipping EU: €9.99
Shipping to non-EU countries: €39.99
If you want to know where your order is at any moment, please use the tracking number that’s provided by email when you purchase one of our products. Your package can be tracked using your tracking number on the delivery service’s website.
For more information, please contact us at info@berliner-bags.com
Note: We do not ship during public holidays in Germany and over weekends, but you can be sure that we will process your order as soon as possible thereafter.
You can return your item by contacting
us at info@berliner-bags.com or by phone
030 520045202. Our customer service will send you the return form.
Our return address:
VAH Jager Verlagsauslieferung und Fulfillment-Service GmbH
Im Gewerbepark 31
16727 Oberkrämer, Brandenburg, Germany
cancellation
Before you send returns to us, please read the following guidelines and contact us via email at info@berliner-bags.com or phone 030520045202.
Our customer service will send you a return form.
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel
You have the right to cancel this contract within 100 days without giving any reason.
The cancellation period will expire after 100 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Berliner Bags BB GmbH, Lohmühlenstraße 65, 12435 Berlin, Germany. Tel.: +(030) 520045202, E-Mail: info@berliner-bags.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 100 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
General information
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
B. Cancellation form
RETURN ADDRESS:VAH Jager Verlagsauslieferung und Fulfillment-Service GmbH
Im Gewerbepark 31
16727 Oberkrämer
Germany
E-Mail: info@berliner-bags.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate