#sent with love


Average delivery time:

Germany 2-3 days
Austria 3 days
Belgium 3 days
Netherlands 4 days
Switzerland 4 days
France 4 days
Spain 4 days
United Kingdom 4 days
Portugal 5 days
Ireland 6 days
Rest of EU 7 days

(in working days)

Your delivery is taking longer than usual?

Shipping FAQ

How much does shipping cost?

We provide free shipping to European Union countries. To non-European Union countries, the shipping flat rate is 39.99 Eur. Shipping to Switzerland costs 24.99 Eur.

Want to track your order?

If you want to know where your order is at any moment, please use the tracking number that’s provided by email when you purchase one of our products. Your package can be tracked using your tracking number on the delivery service’s website.

Need more information?

For more information, please contact us at

Note: We do not ship during public holidays in Germany and over weekends, but you can be sure that we will process your order as soon as possible thereafter.

What if you don't like the item you ordered, or if it doesn't fit?

You can return your item by contacting us at or by phone 030 520045202. Our customer service will send you the return form.

Our return address:
Berliner Bags
c/o United CMS Logistik GmbH
Lahnstr. 25-27
12055 Berlin, Germany


Before you send returns to us, please read the following guidelines and contact us via email at or phone 030520045202.

Our customer service will send you a return form.